Handle all incoming and outgoing reservation requests.Ĭare for lost and found items as directed by the General Manager. ![]() Maintain confidentiality and security of proprietary company information, correspondence reports and files. Maintain positive guest relations at all times.Īddress and resolve guest complaints and ensure guest satisfaction.ĭocument all guest requests, concerns and communication information to responsible personnel for proper handling. ![]() Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.Īnticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day. Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established.Īccept and record credit card and photo ID information on guest accounts and provide change for guests as needed. Make a daily reservation count for arrivals and departures to direct actions in selling rooms.īlock all incoming reservations based on guest requests and availability.īlock arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on the envelope, assuring a smoother check-in. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins. ![]() The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |